NIRVANA

Legal & Policy Page

Last Updated: 2025/10/30

Legal Status Notice

Nirvana Meals is currently operating as a pilot student-run food service within ECJTU for testing and feedback purposes.

It is not yet an officially registered business entity under Chinese law.

All transactions are part of this pilot testing program and are conducted for customer experience validation only.

By ordering from Nirvana Meals, you acknowledge that you are participating in this pilot test and agree that Nirvana Meals and its operators shall not be held liable for any claims, damages, or losses beyond the direct value of the meal purchased.

1. Overview

Welcome to Nirvana Meals (“we,” “us,” “our”).

These Terms, Privacy Policy, and Disclaimers govern your access to and use of our website, WeChat page, and related food delivery services (“Service”).

By using our Service, you agree to comply with these terms and our privacy practices.

If you do not agree with any part of this policy, please refrain from using our services.

2. Information We Collect

We collect and process limited personal information only to fulfill your orders and improve your experience.

This may include:

  • Name, phone number, WeChat ID, and dorm/delivery location.

  • Order history, preferences, allergies, and feedback.

  • Payment confirmation (via WeChat Pay or Alipay). We do not store full payment credentials.

  • Technical details like device type, browser, and cookies for analytics.

3. How We Use Your Information

Your information is used to:

  • Process and deliver your meals.

  • Communicate updates, offers, and delivery confirmations.

  • Customize meal plans and dietary preferences.

  • Improve our menu and website experience.

    We never sell or rent your personal data to others.

4. Consent & Data Rights

By ordering or registering, you consent to data collection and processing for order fulfillment and communication.

You have the right to:

  • Access or correct your data.

  • Withdraw from communications.

  • Request deletion of personal data (where possible).

5. Data Protection & Security

We store data securely and limit access to authorized team members only.

While we implement safety measures, no online system is 100% secure.

If a data breach occurs, we will inform affected users promptly.

6. Food Safety & Allergy Disclaimer

  • Meals are prepared in a shared kitchen and may contain traces of common allergens (nuts, soy, gluten, dairy, etc.).

  • We take care to follow hygiene standards, but we cannot guarantee an allergen-free environment.

  • Customers with severe allergies must inform us before ordering.

  • Calorie and nutritional details are estimates and not medical advice.

7. Ordering, Payment & Refunds

  • Orders are placed via our website, WeChat, or approved channels.

  • Payments are securely handled through third-party services (WeChat Pay, Alipay).

  • Once food has been prepared, cancellations are not guaranteed.

  • If there is an issue (wrong or missing order), contact us within 24 hours — we’ll offer a replacement or refund where appropriate.

8. Delivery Policy

  • We deliver according to preset school or dorm schedules.

  • Delivery times may vary due to traffic, campus access, or weather.

  • If unavailable, we may leave your order at a secure pickup point.

  • Please collect promptly to ensure food safety.

9. Pricing, Packages & Promotions

  • All prices are listed in Chinese Yuan (CNY).

  • Prices, packages, and promotions may change without prior notice.

  • Referral and discount programs (like “Founders Club” or “VIP Referral Club”) are limited-time offers and may require verification.

10. Packaging & Presentation

We emphasize brand quality and sustainable packaging. However, due to supplier variations or stock limits, actual packaging may differ slightly from promotional photos.

11. Intellectual Property

All materials — including logos, menus, packaging designs, and website content — are the property of Nirvana Meals.

You may not copy, reproduce, or redistribute them without permission.

12. Acceptable Use Policy

You agree not to:

  • Misuse our website or payment system.

  • Submit false information or fraudulent orders.

  • Share offensive, defamatory, or misleading content under our name.

  • Interfere with deliveries or impersonate staff.

Violation of these rules may result in suspension or exclusion from the pilot program.

13. Limitation of Liability

To the fullest extent permitted by law:

  • Nirvana Meals is not liable for indirect, incidental, or consequential damages, including delays or third-party failures.

  • Our total liability for any claim shall not exceed the total amount paid for the specific order.

  • Participation in the pilot program is voluntary, and you acknowledge it may involve limited operational testing.

14. Modifications to Service

We reserve the right to modify menus, prices, or delivery operations as part of our pilot testing process.

Any major changes will be announced through our official communication channels.

15. Governing Law

These Terms are governed by the laws of the People’s Republic of China.

Disputes shall be resolved amicably where possible; otherwise, they will be referred to the appropriate local court in [Nanchang, China].

16. Updates to This Policy

We may revise this policy as our service evolves.

Updates will appear on our website with the revised “Last Updated” date.

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